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Admin. Assistant

VALLEY CENTER, KS

Job ID: 815019 Industry: Office Services/Clerical

Company is currently seeking a Customer Support Representative team member who desires a challenging and rewarding career providing exceptional customer service. This position has tremendous growth potential.


Qualifications:


  • Courteous with customer service orientation



  • Dependable with strong attention to detail



  • Associates or Bachelor degree in Business, Marketing or Accounting preferred



  • 2+ years of customer service, preferably in a fast-paced environment



  • Previous experience in warehousing, shipping or traffic dispatch a plus



  • Must have a professional attitude and demeanor



  • Office environment experience



  • Experience using project management software such as Asana or Zoho a plus

Skills needed:


  • Solid computer skills, including Google Docs, Maps, MS Word and Excel



  • Strong Excel skills; pivot tables, complex formulas, spreadsheets



  • Ability to manage projects from development to completion



  • Ability to prioritize responsibilities, successfully multi-task, and demonstrate flexibility



  • Excellent verbal, written and interpersonal communication skills



  • Adaptable and resourceful in a dynamic environment



  • Excellent people skills, build effective relationships with all levels of the team and departments

Responsibilities:


  • Assist in all internally and externally aspects of customer support



  • Acts as an information source and guides internal and external customers



  • Coordinate and track customer orders



  • Evaluates, analyzes and prioritizes daily needs of orders and shipments



  • Work with management team and peers to effectively resolve high priority customer issues



  • Interact with customers via phone, email, and video conferences



  • Develop, design and distribute reports



  • Establish and manage follow-up with various internal departments

Shift:


  • Office 8am-5pm (occasional overtime as needed)

Job Status:


  • Full time, hourly

Wage:


  • Based on experience between $14 and $16 an hour.

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